CONTACT FLYPROVA LTD
support@nethour.app
For product questions, beta feedback and privacy requests.
For general enquiries, email info@nethour.app. Both addresses reach the NetHour team.
Tell us what happened
Include your NetHour version, iOS version, phone model and a short description of the issue. Say what you expected and what you saw.
If you have the app, use Settings → Feedback & diagnostics or TestFlight feedback when available. Review the content before choosing to share it.
Start with the minimum
A route file usually isn’t needed for an initial question. Avoid customer names, addresses, registrations, earnings or precise routes unless they are necessary to investigate the issue.
Check screenshots for personal information before attaching them. Never send passwords or payment details.
Common questions
Part of my journey is missing
Review the shift’s recording-gap information. Permissions, battery depletion, force quitting or iOS restrictions can interrupt capture. NetHour cannot reconstruct an unrecorded journey. Keep your independent mileage record and include the app version and what happened in your message.
My hourly estimate looks different from my earnings
Your NetHour deducts included costs and divides by working time, excluding confirmed breaks. Gross earnings and gross hourly rate stay separate. Check entered earnings, the chosen vehicle, costs and missing-information labels. Personal tax is not deducted from Your NetHour.
I want to keep or move my records
Export the selected records you need and save them securely. CSV and JSON files cannot restore the app. In builds with Backup & handover, use its separate encrypted backup plus recovery code to move records. Restore remains free. There is no automatic cloud sync; do not rely on reinstalling to recover local records.
I want to withdraw research consent or request deletion
Turn off Improve NetHour in Settings to stop preparing new technical reports. This cannot recall files already sent. To request deletion of FlyProva’s copies, email support with the report ID or the date and email used to share it. You do not need to attach the route again. The privacy information supplied with your beta build explains this in detail.
Managing your beta registration
To correct your details, leave the list or request deletion, email support@nethour.app from the address you registered with. Follow the confirmation instructions shown after signup. If you receive a verification email, its link lasts 24 hours. If needed, submit the form again after five minutes to request another.